Designing a Qualitative Model of Procedural Justice for Teleworking Employees in the Public Sector

Abstract

Procedural justice for teleworking employees in the public sector establishes a framework for fair behavior, enhances trust and engagement, increases job satisfaction, and ultimately contributes to a more effective and resilient organization. The main objective of this research is to design a qualitative model of procedural justice for teleworking employees in the public sector. The research design of this study is qualitative, utilizing a content analysis method. The study population consists of experts in public management who have conducted research in the fields of procedural justice and teleworking. The sampling method is snowball sampling, through which 15 individuals were interviewed. Data collection was carried out using semi-structured open interviews. To assess the validity of the instrument, content validity (by experts) and face validity were employed. Cohen’s kappa coefficient was used to validate the coding process and ensure the quality control of the questionnaire in the qualitative section. The findings revealed that the qualitative model of procedural justice for teleworking employees in the public sector includes justice and transparency in processes, infrastructure and support, performance management and productivity, organizational culture and interactions, and individual empowerment and development.