پدیدارشناسی تجربه مشتری‌محوری کارکنان فروشگاه‌های زنجیره‌ای افق کوروش از دیدگاه مشتریان و کارکنان

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Boroumand, N., Narimani, R., & Bagheri, M. (2022). The Role of Management Ability in Customer Concentration and Firm Performance. New Research Approaches in Management and Accounting, 6(21), 458-470.

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Wang, C. (2023). The Influence of Two-Dimensional Customer Orientation on C2C Online Shop Service Quality and Customer Behavioral Intention in C2C E-Commerce Setting. Manufacturing and Service Operations Management, 4(2), 10-20.

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Zia, A. (2024). The Impact of Salesmen’s Customer-Oriented Behavior on Customer Satisfaction in Finland